Support

Need help with Mittens? Email gabrielcapraru@gmail.com and we’ll reply within two working days.

In the app, you open Profile by tapping your avatar at the top right of any main screen.

How do we connect?

One of you taps “Create our code” and then “Share” to send the link. The other opens the link on their iPhone, or opens Mittens, creates an account and enters the 6-character code on the pairing screen. You’re connected right away. A code works for 7 days; if it expires, you can get a new one.

How do I disconnect from my partner?

Profile › About us › “Unpair from” your partner’s name. Your shared answers, notes, memories and countdowns are deleted for both of you, and this can’t be undone.

How do I delete my account?

Profile › Account › Delete account. This removes your account and everything you wrote, and it can’t be undone. If you’re connected to a partner, it also unpairs you and deletes your shared answers, notes, memories and countdowns for both of you. If you signed in with Apple, we also revoke Mittens from your Apple Account. Deleting your account doesn’t cancel an App Store subscription, so cancel Premium first if you have it (see below).

Can I get a copy of my data?

Yes. Profile › Account › Export my data gives you a zip file with everything you wrote and your photos.

How do I cancel Premium?

Premium is billed by Apple. Open Settings on your iPhone › your name › Subscriptions › Mittens, and cancel there. You can also tap “Manage subscription” on the Mittens Premium screen in Profile. Premium stays active until the end of the period you paid for.

I bought Premium but it isn’t showing

Open Profile › About us › Mittens Premium. If Premium isn’t active, the screen that opens has a “Restore” button. Once it’s active, you’ll also find “Restore purchases” on that screen. Make sure you’re signed in to the same Apple Account you bought with.